El Paso First Health Plans | About Your Health | Fall 2017

Nonprofit Org. U.S. Postage PAID Walla Walla, WA Permit No. 44 El Paso Health PO Box 971100 El Paso, TX 79997-1100 O ur new name is a reflection of our growth over the last 16 years. In that time, we’ve grown from 20 employees to over 130. Our core focus is health, and today we serve over 98,000 members with programs and services that have been expanded to meet the needs of a growing community. El Paso Health will continue its core mission with the same Member survey results are in! The results of our 2016 member survey are here! We are glad to know that you are satisfied with us and our network of providers! Here are the survey highlights: Customer service— Members were able to get information by El Paso Health customer service staff. ■  ■ Medicaid 93% ■  ■ CHIP 91% Getting care quickly— Members’ experiences with receiving care and getting appointments in a reasonable time. ■  ■ Medicaid 90% ■  ■ CHIP 88% How well doctors communicate— Providers listen, explain, spend enough time with, and show respect for what Members have to say. ■  ■ Medicaid 93% ■  ■ CHIP 93% Rating of personal doctor ■  ■ Medicaid 89% ■  ■ CHIP 89% Rating of specialist ■  ■ Medicaid 97% ■  ■ CHIP 85% We are now El Paso Health LET US KNOW ABOUT YOUR EXPERIENCE. We would love to hear from you! Give us a call at 1-877-532-3778 or contact us at our website at elpasohealth.com . leadership, philosophy, and member-oriented service that allowed us to become one of the most trusted providers of health insurance plans in the region. El Paso Health means health plans for El Pasoans by El Pasoans. We’re excited to share our new name and our new look with you, and we look forward to serving El Paso in the future as El Paso Health. El Paso First Health Plans has a new name Fall • 2017