El Paso First Health Plans | About Your Health | Fall 2017

member news PROGRAM FOR CHILDREN OF TRAVELING FARMWORKERS El Paso Health has special Medicaid services for the children of traveling farmworkers. To help you get these services, please call us at 1-877-532-3778, Ext. 1075 . We will help you get the medical services your child needs. Texas Health Steps birthday card raffle winners Congratulations to the winners of the Texas Health Steps $100 gift card raffle! Member fraud examples: Identity theft ■  ■ Using another member’s ID to obtain services. ■  ■ Non-covered persons using benefits. Altering documentation ■  ■ Changing referral forms or prescriptions. Transportation ■  ■ Using medical transportation for something other than medical services. ■  ■ Using ambulance runs for doctor appointments. Misusing services ■  ■ Using emergency rooms for non- emergency purposes. If you know someone is committing fraud, please report it. When reporting waste, fraud, abuse, or mismanagement to the OIG (Office of the Inspector General), you may remain anonymous if you wish. However, you are encouraged to identify yourself so that we may follow up on your call, if necessary, and Report fraud Make sure to get your Texas Health Steps medical checkup on time to enter the monthly $100 gift card raffle. If you need help, please call our Member Services Department toll-free at 1-877-532-3778 . Member Services Representatives are available Monday through Friday, from 7 a.m. to 5 p.m. April’s winner: Abygale May’s winner: Kendra June’s winner: Julian obtain additional information that will aid us in our investigation. If you give your name, your identity will be protected to the maximum extent allowed by law. ■  ■ HHSC OIG Fraud Hotline: 1-800-436-6184 ■  ■ El Paso Health Hotline: 1-866-356-8395 ■  ■ oig.dc.gov/service/report- waste-fraud-and-abuse ABOUT YOUR HEALTH is published as a community service for the friends and patrons of EL PASO HEALTH, 1145 Westmoreland Drive, El Paso, TX 79925, telephone 1-877-532-3778, website elpasohealth.com . Information in ABOUT YOUR HEALTH comes from a wide range of medical experts. If you have any concerns or questions about specific content that may affect your health, please contact your health care provider. Models may be used in photos and illustrations. Member Services Department 1-877-532-3778 2017 © Coffey Communications, Inc. All rights reserved. 101783EPH082917 FALL 2017 Member Newsletter